Missing classifications in reporting, and not all tickets will be offered

Incident Report for Omnicus

Resolved

This incident has been resolved.

Posted Nov 06, 2023 - 10:13 CET

Monitoring

A fix has been implemented and we are monitoring the results. There might be some tickets that does not get offered, we are working to get all of them back into offering queue.

Posted Nov 06, 2023 - 09:12 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 06, 2023 - 08:15 CET

Investigating

We are currently investigating this issue.

Posted Nov 06, 2023 - 08:00 CET

This incident affected: Agent Dashboard.