All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Agent Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Agent Backend Operational
Admin Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Content Storage Operational
API Operational
Customer Channels ? Operational
Voice Operational
SMS Operational
Live Chat Operational
Incoming mail Operational
Outgoing mail Operational
Facebook Messenger Operational
Omnicus platform Operational
Kubernetes Operational
Container Engine Operational
Database Operational
Cloud Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Agent Dashboard
Fetching
API response time
Fetching
Past Incidents
Sep 19, 2024

No incidents reported today.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024
Issues with all phone calls
Resolved - This incident has been resolved.
Sep 10, 12:37 CEST
Update - We are pleased to announce that our telephone service is now fully operational again. The issue causing the downtime has been resolved, and all systems are functioning normally. We apologize for any inconvenience this may have caused you. Thank you for your patience and understanding.
We are following up with our service provider for a full explanation of the incident and will provide further updates as necessary.
Sep 10, 11:48 CEST
Update - We are continuing to monitor for any further issues.
Sep 10, 11:39 CEST
Monitoring - A fix has been implemented and we are currently monitoring the results
Sep 10, 11:37 CEST
Update - We're still waiting for reply from our 3rd party. We will post updates again in 30 minutes at max.
Sep 10, 11:32 CEST
Update - We have been informed on what has caused the issue and are now informed that our 3rd party is in the process of restoring the platform to the state it had before 09:33 this morning.
Sep 10, 11:11 CEST
Update - We are continuing working with 3rd party provider.
Sep 10, 10:53 CEST
Update - We're still working with our provider to solve the issue, we will provide an update again in 15 minutes.
Sep 10, 10:37 CEST
Identified - The issue has been traced to our phone provider, and they’re actively working on a resolution.
Sep 10, 10:10 CEST
Update - The issue is isolated at our 3rd party operator.

All systems are running in the Omnicus platform, and we're currently reliant on our 3rd party operator to fix the issue.
Sep 10, 10:09 CEST
Investigating - We are currently investigating this issue.
Sep 10, 09:42 CEST
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

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