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Incident Report for Omnicus

Resolved

This incident has been resolved.

Posted Nov 19, 2024 - 20:02 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 19, 2024 - 19:29 CET

Investigating

We are currently investigating this issue.

Posted Nov 19, 2024 - 18:54 CET

This incident affected: Agent Dashboard, Agent Backend, Admin Dashboard, Content Storage, API, Omnicus platform (Kubernetes, Container Engine, Database, Cloud Network), and Customer Channels (Voice, SMS, Live Chat, Incoming mail, Outgoing mail, Facebook Messenger).